Booking Form & Conditions
Please download and fill in this BOOKING FORM to confirm your trip with us.
These booking conditions were originally published in March 2018, and updated in January 2023. The holidays featured on the www.farandwild.travel website are operated by Far and Wild Travel Ltd (the Company) which is registered in England under company number 10619351. The following conditions, together with our general information and the relevant details set out on the website and in our brochure, will form part of your contract with the Company.
A. If you book any of our arrangements in conjunction with other services (e.g. flights) which are arranged or provided by a travel agent with whom you book (and not us), your contract for your entire holiday will be with your travel agent and not with us.
B. For all other bookings your contract will be with Far and Wild Travel. The conditions set out below apply to that contract. We both agree that the contract and any matters arising from it are governed by the laws of England, Wales, Northern Ireland and Scotland and are subject to the jurisdiction of the courts in these regions.
1. BOOKING YOUR HOLIDAY
When you make a booking and pay a deposit, or pay in full (if you are booking within 10 weeks of departure), a contract will exist as soon as we issue you with a confirmation invoice. It is your responsibility to check this confirmation invoice, and to advise us if there are any errors or omissions. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. If you arrange your holiday direct with the Company all correspondence will be forwarded to the lead passenger on the confirmation invoice unless otherwise stipulated. If your booking is made through a travel agent all communications by the Company will be made to that address.
A non-refundable deposit of 25%, or £750.00 per person, which ever is greater is payable at the time of booking. Upon receipt of this, the Company will forward a confirmation invoice. Payment of the balance is due no later than 10 weeks before departure. Please note that your accommodation, flights etc. will only be requested once your deposit has been received. Where an additional up-front payment is taken on top of the deposit to cover flight payments or other up-front costs that we incur to arrange your holiday, this will be deemed an ‘additional deposit’, and be treated as a part of your non-refundable deposit. Your confirmation invoice will indicate the cost of your requested package and you will be advised if any elements are on request and unconfirmed at the time the invoice is issued. If the booking is made within 10 weeks of departure, full payment is required at the time of booking. If the holiday is made through a travel agent, all monies paid by the client to the travel agent, under or in contemplation of a contract with Far and Wild Travel are held by the travel agent as an agent of Far and Wild Travel. If payment is not received on the due date the holiday or travel arrangements will be liable to cancellation which will lead to loss of deposit. Tickets and other documents will normally be forwarded 14 - 21 days before date of departure. Occasionally, after you have booked, a supplier connected to your booking may ask us to pay them earlier than normal. This often happens in periods in peak demand, or when an earlier payment can avoid an increase in park fees, or other similar increases to a supplier’s costs. If this happens, we reserve the right to ask you to make payment for the requested amount within a stipulated period, and prior to your balance due date. Any such early payment will be non-refundable.
3. PRICE POLICY
Prices on this website are calculated on the basis of known costs and exchange rates as of January 2022. Exchange rates uses are; £1; 1.3 US Dollars, 19 South African Rand, 1.17 Euros, 50 Mauritius Rupees. The price of unsold holidays may be increased or decreased at any time. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see Clause 5). At no time is the Company liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial commitments, the Company is not able to make reductions in holiday prices should the £ strengthen.
4. CANCELLATION BY YOU
Any cancellation by the client must be advised in writing to the Company by the lead passenger. Cancellation will only come into effect on the day written advice is received by the Company. Recorded or Special Delivery is strongly recommended. Upon receipt the following charges (excluding insurance premiums and amendment charges paid) will be payable by the client, depending upon the number of days prior to departure.
Days prior to departure date when written advice of cancellation received % of holiday payable 70 Days or more prior deposit forfeit 70-61 Days prior 30% 60-44 Days prior 60% 43-0 Days prior 100%
Where an additional up-front payment is taken on top of the deposit, and in advance of our standard payment schedule, to cover flight payments or other up-front costs that we incur to arrange your holiday, this will be deemed an ‘additional deposit’, and be treated as a part of your non-refundable deposit.
In event that you postpone the departure date of your holiday to a later date, the original date of departure will be used to determine any cancellation fees applicable should you subsequently cancel your holiday before travelling. This is because the booking terms we have with our suppliers are anchored to the original travel date.
If you have made an ‘additional deposit’ payment and cancel your holiday, the total additional deposit will be deducted from your total invoice amount before the above cancellation fees are calculated. We strongly recommend that you take out full insurance at the time of booking which will in most cases cover against loss of deposit or cancellation charges.
Any COVID postponed bookings are not covered by the general cancellation policy and will be dealt with on a case by case basis.
5. CHANGES MADE TO A CONFIRMED BOOKING
Where changes are possible, an administration fee of £30.00 (plus any communication charges) per alteration is applicable. Alteration of a booking within 10 weeks of departure date may incur additional costs.
PLEASE NOTE: Most airlines stipulate that flight tickets cannot be changed without payment of cancellation charges and/or the cost of a replacement ticket. It is important that correct names are provided at the time of booking and it is your responsibility to check names on first receipt of your confirmation invoice.
6. ALTERATION TO A CONFIRMED BOOKING WHILST ABROAD
We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and Far and Wild Travel or the Company's Agents are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.
7. CANCELLATION OR ALTERATION BY US
We reserve the right to cancel your holiday at any time. In the event of the Company having to alter, or amend the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard and style if available. If this is not possible a full refund of all monies received by the Company will be due. In the unlikely event that we have to cancel or materially alter a holiday after the balance due date (always providing that the balance has been paid) but more than 14 days before the intended date of departure, compensation of £10 per person per affected day will be paid to the client or £20 per person per affected day in the event of cancellation or material alteration within 14 days of the intended departure date.
FORCE MAJEURE: Circumstances amounting to "force majeure" include any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid such as war or threat of war, civil strife, riot, terrorist activity, industrial dispute, natural or nuclear disaster, fire, sickness, bad weather, the acts of any Government or public authority and all similar events which are beyond our control. It is regretted that under such circumstances there will be no compensation payable.
Please see our COVID cancellation and postponement policies here.
Set departure trips are based on a minimum number of people travelling in order to proceed. In the event that a set departure trip does achieve the minimum numbers and therefore does not go ahead, we will refund in full the deposit that has been paid. The date that this decision will be made will be approximately 10 weeks prior to travel and you will be informed in writing to tell you either way. We suggest only confirming your flights after such time that your departure has been guaranteed by us.
8. OUR RESPONSIBILITIES
The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions in this website by the Company in respect of airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information at the time of writing. The Company accepts responsibility for acts/and or omissions of all those in our employment and all those acting as agents. In addition the Company accepts responsibility if you suffer death or personal injury as a direct result of the holiday arrangements failing to be as described and of a reasonable standard. However the Company will not accept responsibility if there has been no fault on the part of the Company or its suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions, to the acts or omissions of a third party not involved with providing the services which make up your holiday or to the unusual or unforeseeable circumstances whose consequences could not have been avoided or anticipated.
If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the inclusive holiday arrangements or excursion arranged through us, we shall, at our discretion offer assistance, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. All assistance is provided subject to a maximum total cost to ourselves of £5,000 per booking form.
Notwithstanding any other provisions of this clause, the Company’s liability and/or the amount of compensation payable by the Company is limited in accordance with relevant international conventions, as amended, namely the Montreal Convention, the Warsaw Convention, the Geneva Convention, the Berne Convention, the Athens convention, the Paris Convention and EC Reg 261/2004.
9. RESPONSIBILITY OF THE CLIENT
Any passports, visas, health certificates, International Driving Licences and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign, Commonwealth & Development Office may have issued information about your holiday destination. You are advised to check this information at www.gov.uk/foreign-travel-advice or by telephone.
10. FLIGHT ROUTINGS AND TIMINGS AND AIRPORT DELAYS
The flight timings given on booking and detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change.
Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. We are not in a position to assist in the event of a delay. The airline will be responsible for making any necessary arrangements. If your flight is cancelled or delayed, your baggage is delayed or lost, your flight ticket is downgraded, or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 (the Denied Boarding Regulations 2004) or the Montreal Convention, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, loss or delay of baggage, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We have no liability to make any payment to you in relation to the Denied Boarding Regulations or the Montreal Convention, or in respect of any flight cancellation or delay, downgrading of any flight ticket, loss or delay of baggage or denial of any boarding - as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations or the Montreal Convention. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should make a formal complaint – guidance for which can be found at www.caa.co.uk/Passengers/Resol...
Most problems can be sorted out straight away if we know about them. If you have a complaint you must report it immediately and directly to the supplier (e.g. Hotel Manager), or directly to us via the emergency contact numbers provided with your travel documents. This is very important; if you fail to follow this procedure, your rights under this contract will almost certainly be affected, as we have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to complain, full details must be received in writing within 28 days of return.
12. SPECIAL REQUESTS
If you have any special requests, you must advise us in writing at the time of booking. We regret we cannot guarantee any request will be met unless we have specifically confirmed this. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of your special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before we confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.
We believe it is essential to take out travel insurance when you go on holiday. It is therefore a condition that you do take out adequate travel insurance at the time of booking. It is your responsibility to ensure the insurance you purchase is adequate for your particular needs. We will not make any payments to you or on your behalf in respect of losses or expenses you incur as a result of your failure to have purchased adequate insurance. The FCDO provides useful guidance on what to look for when choosing travel insurance. Visit www.gov.uk/guidance/foreign-travel-insurance
14. FCDO TRAVEL ADVICE The Foreign, Commonwealth & Development Office (FCDO) provides information to British Nationals. Travel advice notices for the countries featured in this brochure can be obtained before you book your holiday from www.gov.uk/foreign-travel-advice
In the event of the FCDO travel guidance advising against travel to a specific area that your holiday is due to include – please note the following:
a) If this advice is received after you have booked, but more than 10 weeks before your departure date, we reserve the right not to inform you of this. This is because many of our holidays are booked a long time in advance and the FCDO travel guidance may change frequently between booking date and travel date. It is therefore your responsibility to keep up to date with FCDO advice.
b) If this advice is made, or is in place, within 10 weeks of your departure date, we will immediately contact you to discuss options. In accordance with guidance provided in the UK Package Travel Regulations 2018 we will not have an obligation to cancel your holiday until 2 weeks prior to your date of departure.
In either of the above two scenarios, please note that in the event of the FCDO travel guidance advising against travel to a specific area that your holiday is due to include, and we have paid our suppliers for those affected components of the holiday (including flights to those areas), at your request, we will endeavour to obtain a refund from those suppliers. If we are not able to get refunds, we will not be able to refund any of these costs to you. In this case our cancellation fees as outlined in these booking conditions will apply should you not travel. The burden of this liability falls on you in this event, as they are committed costs that we have made at your request and on your behalf at a time when there was no guidance against travel to that area. It is your responsibility to have Travel Insurance that provides cover for this specific eventuality.
15. FINANCIAL PROTECTION
We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 11353). The ATOL scheme's main objective is to provide financial protection for customers booking flight-inclusive holidays.
When you buy an ATOL-protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
*The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the Civil Aviation Authority website at www.caa.co.uk/atol-protection