Booking Form

Please download and fill in this BOOKING FORM to confirm your trip with us.

Booking Conditions

These booking conditions were published March 2026. The holidays featured on the www.farandwild.travel website are operated by Far and Wild Travel Ltd (the Company). The following conditions, together your confirmation invoice, our general information and the relevant details set out on our website, will form part of your contract with the Company.

In these booking conditions, 'you' and 'your' means all persons named on the booking, or any of them as the context requires (including anyone who is added or substituted at a later date). References to “departure date” mean the start date of the holiday arrangements you have booked with us. Any reference to an EU regulation in these booking conditions should be taken to mean the UK legislation which replaces (or has replaced) that EU regulation and/or any EU regulation which continues to have effect in the UK as a result of being incorporated into UK law (in all cases referred to as 'retained EU law'). Changes to retained EU law are likely to be made over time. Reference to any EU regulation in these booking conditions is intended to refer to the relevant retained EU law at the applicable time.

COMPANY DETAILS.

Far and Wild Travel is a trading name of Far and Wild Limited and is registered in England under company number 10619351with registered address at The Old Stables, Edenhall, Penrith, United Kingdom, CA11 8ST. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 11353) and are also members of various trade associations including ATTA and United States based APTA.

Our contact numbers are: +44 (0) 203 111 1315 (UK working hours + 24-hour emergencies). The telephone numbers for your particular hotel/s and that of the Far and Wild Travel representatives in your region (where applicable) can be found on the contact sheet included in your travel documents.

Package bookings: where you have booked a package holiday, within the meaning of the Package Travel and Linked Travel Arrangements Regulations, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/uksi/2018/634/schedule/2 and the details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/uksi/2018/634.

Non-package bookings: if, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via us, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. In these cases, we will be acting as an agent for the provider of the travel services. This means that your contract for travel services will be direct with the service providers and their terms and conditions will apply to your contract with them. By proceeding with your booking, you acknowledge that you have read and understood the service provider’s terms and conditions and agree to be bound by them. Far and Wild Travel is not liable for any breach of contract or negligent act or omission of the service provider (or their employees, agents, suppliers or subcontractors), for any bookings where we act as an agent for the service provider.

1. BOOKING YOUR HOLIDAY

When you make a booking and pay a deposit, or pay in full (if you are booking within 10 weeks of departure), a contract will exist as soon as we issue you with a confirmation invoice. It is your responsibility to check this confirmation invoice, and to advise us if there are any errors or omissions. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. If you arrange your holiday direct with the Company, all correspondence will be forwarded to the lead passenger on the confirmation invoice unless otherwise stipulated. If your booking is made through a travel agent all communications by the Company will be made to that address.

2. PAYMENTS

A non-refundable deposit of 25%, or £750.00 per person, whichever is greater is payable at the time of booking. Upon receipt of this, the Company will forward a confirmation invoice. Payment of the balance is due no later than 10 weeks before departure. Please note that your accommodation, flights etc. will only be requested once your deposit has been received. Where an additional up-front payment is taken on top of the deposit to cover flight payments or other up-front costs that we incur to arrange your holiday, this will be deemed an ‘additional deposit’, and be treated as a part of your non-refundable deposit. Your confirmation invoice will indicate the cost of your requested package, and you will be advised if any elements are on request and unconfirmed at the time the invoice is issued. If the booking is made within 10 weeks of departure, full payment is required at the time of booking. If the holiday is made through a travel agent, all monies paid by the client to the travel agent, under or in contemplation of a contract with Far and Wild Travel are held by the travel agent as an agent of Far and Wild Travel. If payment is not received on the due date, the holiday or travel arrangements will be liable to cancellation which will lead to loss of deposit. Tickets and other documents will normally be forwarded 14 - 21 days before date of departure. Occasionally, after you have booked, a supplier connected to your booking may ask us to pay them earlier than normal. This often happens in periods in peak demand, or when an earlier payment can avoid an increase in park fees, or other similar increases to a supplier’s costs. If this happens, we reserve the right to ask you to make payment for the requested amount within a stipulated period, and prior to your balance due date. Any such early payment will be non-refundable.

3. PRICE POLICY

Prices on this website are calculated on the basis of known costs and exchange rates as of January 2025. Exchange rates used are; £1; 1.3 US Dollars, 21 South African Rand, 1.15 Euros, 60 Mauritius Rupees. The price of unsold holidays may be increased or decreased at any time. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges, except in the following situations;

a) where entrance fees to government operated national parks and reserves are increased; or

b) where international and domestic airlines impose fuel surcharges to cover increases in fuel costs; or

c) because you elect to change the confirmed booking (see Clause 5).

In situations (a) and (b) above, you will be informed immediately the changes are imposed on us, and your invoice will be adjusted accordingly. Such changes will not allow you to cancel your

4. CANCELLATION BY YOU

Any cancellation by the client must be advised in writing to the Company by the lead passenger. Cancellation will only come into effect on the day written advice is received by the Company.

Upon receipt the following charges (excluding insurance premiums and amendment charges paid) will be payable by the client, depending upon the number of days prior to departure.

Days prior to departure date when written advice of cancellation received / % of holiday payable

70 Days or more prior / deposit forfeit
70-61 Days prior / 40%
60-46 Days prior / 60%
45-0 Days prior / 100%

Where an additional up-front payment is taken on top of the deposit, and in advance of our standard payment schedule, to cover flight payments or other up-front costs that we incur to arrange your holiday, this will be deemed an ‘additional deposit’, and be treated as a part of your non-refundable deposit.

In event that you postpone the departure date of your holiday to a later date, the original date of departure will be used to determine any cancellation fees applicable should you subsequently cancel your holiday before travelling. This is because the booking terms we have with our suppliers are anchored to the original travel date.

If you have made an ‘additional deposit’ payment and cancel your holiday, the total additional deposit will be deducted from your total invoice amount before the above cancellation fees are calculated. We strongly recommend that you take out full insurance at the time of booking which will in most cases cover against loss of deposit or cancellation charges.

5. CHANGES BY YOU

Where changes are possible, an administration fee of £50.00 (plus any communication charges) per alteration is applicable. Alteration of a booking within 10 weeks of departure date may incur additional costs.

Please note: Most airlines stipulate that flight tickets cannot be changed without payment of cancellation charges and/or the cost of a replacement ticket. It is important that correct names and dates of birth are provided at the time of booking and it is your responsibility to check these details on first receipt of your confirmation invoice.

6. CHANGES WHILST ABROAD

We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to change your travel arrangements whilst abroad this is your own responsibility and Far and Wild Travel or the Company's Agents are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.

7. CANCELLATION OR ALTERATION BY US

We reserve the right to cancel your holiday at any time. In the event of the Company having to materially alter the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard and style if available. If this is not possible a full refund of all monies received by the Company will be due. In the unlikely event that we have to materially alter or cancel a holiday after the balance due date (always providing that the balance has been paid) but more than 14 days before the intended date of departure, compensation of £15 per person per affected day will be paid to you, or £30 per person per affected day in the event of cancellation or material alteration within 14 days of the intended departure date. In circumstances amounting to “Force Majeure”, which are detailed in clause 8, there will be no compensation payable.

The circumstances described at Clause 3(a) and (b) will not be deemed material alterations.

Set departure trips are based on a minimum number of people travelling in order to proceed. In the event that a set departure trip does achieve the minimum numbers and therefore does not go ahead, we will refund in full the deposit that has been paid. The date that this decision will be made will be approximately 10 weeks prior to travel and you will be informed in writing to tell you either way. We suggest only confirming your flights after such time that your departure has been guaranteed by us.

8. FORCE MAJEURE

Except where otherwise expressly stated in these Terms and Conditions, when Force Majeure events take place and the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of such unavoidable and extraordinary circumstances – there will be no compensation payable.

In these Terms and Conditions “Force Majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to, political disputes, civil unrest, acts of war, threat of war, riots, terrorist activity (actual or threatened) or its consequences, border closures, industrial action and/ or disputes (actual or threatened), technical problems with machinery, epidemics and pandemics, infectious disease outbreak, health risks, unforeseeable technical problems with transport or equipment, government intervention, natural or nuclear disasters, volcanic eruption, fire, flood or explosion, adverse weather conditions, airport, port or airspace closure, restriction or congestion, flight or other travel restrictions imposed by any regulatory authority or other third party, sanctions and any other action from governments in the UK or overseas and acts of God and all similar events outside our or our suppliers’ control.

A Force Majeure event also includes the UK Foreign Office advising against all travel, or all but essential travel, to any destination, region or country.

9. OUR RESPONSIBILITIES

The descriptions, information and opinions in this website by the Company in respect of airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information at the time they were written. Notwithstanding any other provisions of this clause, the Company’s liability and/or the amount of compensation payable by the Company is limited in accordance with relevant international conventions, as amended, namely the Montreal Convention, the Warsaw Convention, the Geneva Convention, the Berne Convention, the Athens convention, the Paris Convention and EC Reg 261/2004.

For Package bookings.

(a) Where you have made a package booking which is covered by the Passenger Travel Regulations, we shall make sure that the booking that we have agreed to make, perform or provide (as applicable) as part of our contract with you is made, performed or provided with reasonable skill and care. In line with the regulations, we will accept responsibility for death or personal injury caused by negligent acts and/or omissions of ourselves, our employees, agents or suppliers in making, performing or providing, as applicable, your contracted booking arrangements. In such cases we will pay to you such damages as might have been awarded in such circumstances under English Law subject to the English jurisdiction.

(b) The level of any such compensation will be calculated taking into consideration all relevant factors including, without limitation, whether the complaints procedure as described in these Terms and Conditions was followed and the extent to which ours or our employees’ or suppliers’ negligence affected your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(c) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

(i) the act(s) and/or omission(s) of the person(s)affected or any member(s) of their party; or

(ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday; or

(iii) unavoidable and extraordinary circumstances/ Force Majeure Events as defined in clause 8 above.

(d) In the event of a potential claim or complaint, the laws and applicable standards of the relevant destination, together with the information provided by us, will be used as the basis for deciding whether the services in question had been properly provided. If the services in question were provided in accordance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. Our liability to you (except in cases involving death or personal injury) shall be limited to three times the cost of the holiday arrangements (excluding any amendment charges) paid by, or on behalf of, the person(s) affected in total, subject to any lower limits or conditions imposed by the relevant EU or international conventions (copies of which can be made available on request). This maximum amount will only be payable where you have not received any benefit at all from your holiday.

(e) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any applicable service provider for the complaint or claim in question.

(f) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (i) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (ii) which did not result from any breach of contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any claims, losses or expenses which relate to any other business (including any loss of earnings incurred by any client who is self-employed).

(g) You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned, about any claim or complaint, as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us, if our insurers or us want to enforce any rights that are transferred.

For Non-Package bookings.

We shall not carry any liability except where it is proved that we have breached our duty to select service providers with reasonable skill and care and damage to you has been caused. Otherwise, we do not carry any liability to you for anything that happens during your trip, or any acts or omissions of any service provider(s), or any of their employees, agents, suppliers or subcontractors. Further, we have no liability where:

(a) the service cannot be provided as booked, due to Force Majeure Events; and/or

(b) you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you to us; and/or

(c) you incur any loss or damage that relates to any business activity; and/or

(d) any loss or damage relates to any services which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in resort).

If we are found liable to you on any basis, our liability to you shall be limited to three times the cost of the holiday arrangements paid by, or on behalf of, the person(s) affected in total. This limit does not apply to cases involving death or injury.

10. RESPONSIBILITY OF THE CLIENT

Any passports, visas, health certificates, International Driving Licences and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign, Commonwealth & Development Office may have issued information about your holiday destination. You are advised to check this information at www.gov.uk/foreign-travel-advice or by telephone.

11. FLIGHT TIMINGS, ROUTINGS AND SURCHARGES

(a) It is a requirement of some airlines that all onward and return flights are reconfirmed at least 72 hours before departure. Therefore, it is essential that you contact the appropriate airline or our representatives on arrival to reconfirm your flights. Remember to check current timings as they are subject to change and we recommend that, where possible, guests check in on-line 24 hours prior to departure.

(b) Many airlines, airports and governments levy a variety of taxes and surcharges related to flights. This includes, without limitation, departure, arrival, noise, environmental, fuel, travel, accommodation and security taxes or surcharges. Your booking will include all such taxes and surcharges that are applicable, and can be paid, at the time of booking. These will be shown as prepaid on your tickets. In circumstances where these can only be paid locally they will be your responsibility.

(c) If you fail to utilise the outbound portion of your flight ticket the inbound portion will automatically be cancelled.

(d) We are not always in a position at the time of booking to confirm the flight timings that will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions.

12. FLIGHT DELAY AND DENIED BOARDING

If you or any member of your party misses your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact the airline or other transport supplier concerned immediately.

If your flight is cancelled or delayed, your baggage is delayed or lost, your flight ticket is downgraded, or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, loss or delay of baggage, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements.

Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements made with us, even where those arrangements have been made in conjunction with your flight.

13. COMPLAINTS

Most problems can be sorted out straight away if we know about them. If you have a complaint you must report it immediately and directly to the supplier (e.g. Hotel Manager), or directly to us via the emergency contact numbers provided with your travel documents. This is very important; if you fail to follow this procedure, your rights under this contract will almost certainly be affected, as we will have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to make a formal complaint, full details must be received in writing within 28 days of return.

14. SPECIAL REQUESTS

If you have any special requests, you must advise us in writing at the time of booking. We cannot guarantee any request will be met unless we have specifically confirmed this. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of your special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before we confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.

15. PERSONAL SAFETY AND FOREIGN STANDARDS

Please note it is the laws, requirements and standards of the country in which any travel services are provided, which apply to those services - and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower. The infrastructure standards in certain overseas countries are often quite different from those accepted as the “norm” in the UK. This can include levels of service and the reliability and standard of transport, food, accommodation, communications, power and water supplies to name but a few. Furthermore, you must take reasonable precautions for your own safety whilst on holiday. For example, you are advised not to walk alone at night in unlit areas and to avoid the display jewellery or valuables.

16. INSURANCE

We believe it is essential to take out travel insurance when you go on holiday. It is therefore a condition that you take out adequate travel insurance at the time of booking. It is your responsibility to ensure the insurance you purchase is appropriate for your particular needs, and to ensure it is valid from the date when the contract between us comes into existence until the holiday is completed.

Please ensure that you are fully covered for

(a) the time period between when you book and when you travel; and

(b) with regard to the maximum cancellation amount; and

(c) the scenario outlined in section 17(c) of these terms and conditions.

We will not make any payments to you or on your behalf in respect of losses or expenses you incur as a result of your failure to have purchased adequate insurance. The FCDO provides useful guidance on what to look for when choosing travel insurance. Visit www.gov.uk/guidance/foreign-travel-insurance.

17. FCDO TRAVEL ADVICE

The Foreign, Commonwealth & Development Office (FCDO) provides information to British Nationals. Travel advice notices for the countries we feature can be obtained before you book your holiday from www.gov.uk/foreign-travel-advice

In the event of the FCDO travel guidance advising against travel to a specific area that your holiday is due to include – please note the following:

a) If this guidance is updated after you have booked, but more than 10 weeks before your departure date, we reserve the right not to inform you of this. This is because many of our holidays are booked a long time in advance and the FCDO travel guidance may change frequently between booking date and travel date. It is therefore your responsibility to keep up to date with FCDO advice.

b) If this updated guidance is made, or is in place, within 10 weeks of your departure date, we will immediately contact you to discuss options. In accordance with guidance provided in the Package Travel Regulations we will not have an obligation to cancel your holiday until 2 weeks prior to your date of departure.

c) In either of the above two scenarios, please note that in the event of the FCDO travel guidance advising against travel to a specific area that your holiday is due to include, and we have paid our suppliers for those affected components of the holiday (including flights to those areas), at your request, we will endeavour to obtain a refund from those suppliers. If we are not able to get refunds, we will not be able to refund any of these costs to you. In this case our cancellation fees as outlined in these booking conditions will apply should you not travel. The burden of this liability falls on you in this event, as they are committed costs that we have made at your request and on your behalf at a time when there was no guidance against travel to that area. As per clause 16 of these booking conditions, it is your responsibility to have Travel Insurance that provides cover for this specific eventuality.

18. FINANCIAL PROTECTION

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 11353). The ATOL scheme's main objective is to provide financial protection for customers booking flight-inclusive holidays.

When you buy an ATOL-protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

*The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the Civil Aviation Authority website at www.caa.co.uk/atol-protection

January 2025

For the previous version of these conditions click here.