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Financial Protection

Another reason to book with confidence; we're an ATOL bonded tour operator.



Africa Specialist
Published on

01 Oct 2017

Updated on

27 Feb 2024

Makweti Black Mane Lion

ATOL Protected

We are an ATOL bonded tour operator. ATOL stands for ‘Air Travel Organisers Licence’ and it is a government-run financial protection scheme operated by the Civil Aviation Authority (CAA). ATOL protects package holidays if anything happens to the company you booked through.

What this means for you

ATOL cover means that if Far and Wild were to cease trading for you any reason, you are still financially protected.

This means that in the unlikely event something happen to us, if you were yet to go on your trip, you would receive a full refund of any monies paid or a replacement holiday, and if you were away at the time, the scheme will provide support to minimise disruption to your holiday.

How do I know my holiday is ATOL protected?

When you book a holiday with us, we will provide you with an ATOL certificate as proof that it is protected. It explains what protection you have and what to do in the unlikely even that something happens to Far and Wild.

Keep it somewhere safe and take it on holiday so you know how to make an ATOL claim if you need to.

Where does the money come from?

The CCA requires all ATOL holders to pay a fee for every single traveller and this fee is held in a fund managed by the Air Travel Trust.

This money creates a fund that will support consumers to minimise disruption to their holiday or, if they are no longer able to travel, provide a full refund for the holiday.

How does Far and Wild get ATOL certified?

What this means in practical terms is that the Civil Aviation Authority has… (a) interviewed our company directors, (b) conducted reference checks on all key personel in the business, (c) checked our terms and conditions and also (d) checked our marketing materials (our website in particular)

… and only after verifying all those elements – do they even consider offereing a licence to a travel company.

The final step is their requirement that we pay a fee for every single customer who travels. They hold onto this lump sum of our money for as long as we are in business – using it as insurance to protect our customers in the event of our insolvency. That is the sole focus of the ATOL scheme… ensuring any monies you pay a travel company are protected from the word go.

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